The German smartphone manufacturer Gigaset is fighting against malware on its devices. As it turns out, this was played on some Android devices through a contaminated server. Now there is a solution for the affected customers.
For a few days now, users of Gigaset smartphones have been reporting problems with the devices. As IT expert Günter Born reports on Twitter , the problems have been around since Easter.
These are problems caused by malicious software on the German manufacturer's devices. The company has now commented on this.
According to this, the reason for the infection of some Gigaset smartphones is to be found in an infected update server. Devices that patched it were infected with the malware.
The server is said to have been switched off in the meantime. A new infection for users who are not yet affected is therefore unlikely.
The effects of malware are manifold. Some users report that they are redirected to dubious gambling sites in their browser. Others are shown advertisements or unwanted apps are installed.
The infected devices probably also suffer from battery depletion. The battery charge should be used up within a few hours.
Android users have to be careful: malicious cell phone virus disguises itself as an update - you can do that This is how you can free your smartphone from the software
In a statement to CHIP, a Gigaset spokeswoman confirmed the problem. A solution for this is now also available. Follow the instructions if the malicious software should be removed from the smartphone.
"Only older smartphone models from the GS100, GS160, GS170, GS180, GS270 (plus) and GS370 (plus) series are potentially affected.
The smartphone series GS110, GS185, GS190, GS195, GS195LS, GS280, GS290, GX290, GX290plus, GX290 PRO, GS3 and GS4 are not affected by this incident.
According to the current state of information, only a few devices from the affected product lines on which the software updates provided by Gigaset in the past were not carried out by the user were infected. A compromised server of an external update service provider installed malware on these devices.
Quantify have been taken to automatically rid infected devices of the malware.
To do this, the devices must be connected to the Internet (WLAN, WiFi or mobile data) and also connecting with the charger. Affected devices should be automatically freed from the malware within eight hours.
Alternatively, users can manually check and clean their devices. Please proceed as follows:
Check if your device is affected
1. Check your software version. The current software version can be read under "Settings" -> "About the phone" at the bottom under "Build number"
2. If your software version is lower than or equal to the bold version numbers listed below, your device is potentially affected
• GS160 all software versions
• GS170 all software versions
• GS180 all software versions
• GS100 up to version GS100_HW1.0_XXX_ V19
• GS270 up to version GIG_GS270_ S138
• GS270 plus up to version GIG_GS270_plus_ S139
• GS370 up to version GIG_GS370_ S128
• GS370 plus up to version GIG_GS370_plus_ S128
Manually uninstall the malware
1. Start the smartphone
2. Check whether your device is infected by checking under "Settings" à "App" whether one or more of the following apps are displayed:
o According to
1. If you find one or more of the apps mentioned above, please delete them manually.
o Open the settings (gear icon).
o Tap Apps & Notifications.
o Tap on App Info.
o Tap the app you want.
o Click the Uninstall button.
2. Now check again that all of the above apps have been uninstalled. If the apps are still available, please contact Gigaset Service on +49 (0) 2871 912 912 (at your provider's landline tariff).
3. If none of the apps mentioned are installed anymore, we recommend that you carry out all software updates available for your device.
We apologize for the inconvenience this has caused and we will keep you informed of further developments. "